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No matter where you’re going, or where you’re coming from, rest assured that our priority is keeping your furry friend happy, healthy and safe.
Convenient location, specialized care, and a well-trained, compassionate staff make us the top choice among pet owners. We treat every pet as if they were our very own family pet, and strive to make their stay with us as comfortable and fun-filled as possible. We hope that they will think of our pet boarding facility as a home away from home. We will go the extra mile to ensure that all your pet’s needs are met during their stay with us. You can specify their individual needs for services such as, medications, grooming, a bath, or even a medical procedure, and we will make sure it happens. Whether your pet is here for a day of pampering, as an overnight guest, or for a medical procedure, we keep our facility climate controlled to ensure your pet feels relaxed and comfortable.
If you are planning to travel overnight for days, weeks, or even a few months, consider boarding your pet during your trip. Your mind will be at peace knowing that your pet is being taken care of in a safe and secure environment.
Please call our office for a more specific drop-off time when arranging boarding services. In most cases, pet owners will drop-off their pet(s) in the morning of the start of the trip.
During holidays we reserve our pet boarding for current patients of Roanoke Animal Hospital, however, if space allows, we will board pets who are not our patients. If a pet is ill on admittance, he or she will be treated and billed as a hospital patient. If a pet is deemed behaviorally unsuited for boarding, boarding will be declined.
We require that all boarders be up to date on vaccines, including: distemper, parvovirus, rabies, canine influenza, and bordetella (kennel cough) for dogs. For cats we require panleukopenia (feline distemper), feline rhinotracheitis, calicvirus, and rabies. Feline leukemia virus vaccine is recommended for indoor/outdoor cats. Pets must have completed all required vaccinations at least 10 days prior to boarding. Puppies and kittens must have completed their vaccination series at least 2 weeks prior to boarding and be at least 18 weeks of age. These requirements are designed to keep your pet as safe as possible from infectious diseases while boarding and to protect our debilitated or injured hospitalized patients from infection. We thank you for your understanding.
If your pet becomes ill during boarding, we will administer treatment to your pet at regular fees
Please bring your pet to the hospital at the previously scheduled time. The receptionist will confirm your date of return and the time for release, if known. If a special diet is needed, or if medications must be given, please bring these and inform the receptionist. Note that all medications must be in original pill vials with dispensing instructions legible on the bottle. Please ask any questions about fees before or at the time of admission. Our staff will be happy to give you an estimate of costs. We offer a Farewell Bath free of charge, after a 5 night stay, for all our canine boarders. If you choose to have the Farewell Bath, please call us before you pick up so that we can ensure your pet is clean and dry. For shorter stays we offer the Farewell Bath for $15. We also have a full grooming staff that can be schedule for the end of your pets stay.
Our boarders are housed in individual kennels or runs. Housemates may be boarded together if space permits, however we will book each pet with an appropriate size kennel so they are allowed a break if needed. Appropriate bedding will be provided for your pet. We ask that you do not bring in towels, blankets, or beds. We launder all bedding daily and do not want anyone's belongings to be lost in the wash. We feed all dogs Purina EN dry food and all cats Purina UR dry food. If your pet requires a special diet, please bring it with you. Dogs are walked outside four times a day. Cats receive clean litter twice daily and are let out of their kennels several times a day if their temperament allows.