We love hearing from our clients. It helps us to improve when we are less than stellar and let's us celebrate when we've done something great.
We also love sharing these comments with you. Below are some of the reviews we've received recently.
If you would like to send us a comment you can do so through our Contact Page, Facebook Page or by email. We look forward to hearing from you!
Roanoke Animal Hospital is the best! I use Roanoke Animal Hospital for both boarding and the veterinary needs of my dogs. Last week I had a family emergency and needed last minute boarding. I called as soon as they opened and was able to drop off my two dogs within the hour. My (old) pups are always treated so good when they stay that I had no worries about their care and was able to take care of my family needs knowing that Sister and Filo would be taken care of and getting love and attention while I was away. They gave Filo an exam during the visit on my request and gave me a full report. It is so nice knowing that I have a place to count on when I have no local family for last minute emergencies. For Sister and Filo, Roanoke Animal Hospital is their extended family...I can't give a high enough recommendation!
Thanks again for the short notice accommodations. Tell everyone I said thanks and good job! The picture attached was about 2 minutes after I got them home. Filo clearly felt no stress from the stay...the tongue out says it all.
Friendly staff, the vet was awesome! The office is always spotlessly clean. My only complaints are you always have to wait a while to see the vet. Also I know there are cheaper offices out there but our dog is used to you guys and we trust you!
We received your comments on our recent survey. We’re so sorry that you are experiencing long wait times when coming to see us. We do strive to see everyone in a timely manner but unfortunately we are not always able to do so. There are a variety of reasons we run behind but it never feels like there is a good reason when you are the one waiting. However, there are a couple of tips that might help you to have a shorter wait time.
#1 – Opt for the first appointment of the day or the first appointment after lunch.
#2 – Mondays and Fridays seem to be more unpredictable days. If you can schedule in advance, try to come mid-week.
#3 – Schedule your appointment as a drop off. (These appointments are “dropped off” between 7:00am and 8:00am Monday through Friday and you are called when your pet is ready to go home. You then have until we close at 6:00pm to pick them up.)
#4 – If we are running behind when you are already here and you do not have the time to wait, please ask us and we will be happy to reschedule you at a different time.
Again, it is never fun to sit and wait and we do understand this and try our best to stay on time. We appreciate you’re feedback and hope that we are able to do better in the future. - RAH
Monday - Friday 7:00 am - 6:00 pm
Saturday 8:00 am - Noon
Doctors Hours are by Appointment
In Case of Emergency
Animal Emergency Hospital of North Texas
Roanoke Animal Hospital
513 Byron Nelson Blvd.
Roanoke, TX 76262
We are located directly across the street from the Roanoke Post Office at
513 E. Byron Nelson Blvd.
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